ITIL® 4 Foundation eLearning Durée : 9 heures / accès 12 mois / voucher d'examen compris

Course & Learning Objectives

Self-paced learning accredited by Peoplecert

• Learn the ITIL terminology and key concepts 
• Become familiar with the ITIL 4 guidance
• Gain understanding of the ITIL 4 service management framework
• Discover how ITIL has adopted the modern technologies and ways of working
• Learn how ITIL interacts with other frameworks and methodologies

Course Contents

6 modules in easy to understand lessons

• Module 1: Introduction to ITIL 4
• Module 2: Key Concepts of Service Management
• Module 3: Key Concepts of ITIL 4
• Module 4: The Guiding Principles of ITIL 4
• Module 5: ITIL 4 Practices Deep Dive
• Module 6: Course Summary

Difference between eLearning and eLearning+

eLearning includes:
On-line proctored Exam, Official certification e-Book, Official Training Material

eLearning+ includes:
On-line proctored Exam, Official certification e-Book, Official Training Material, an Interactive Tool with Mock Exams and Take2 (second chance for free when failing on the first attempt).

Who Should Attend?

This ITIL 4 Foundation eLearning course is designed for IT Professionals, Project Managers and Business Managers/Owners involved in the design, delivery and management of digital products and services, ensuring maximum value for customers and stakeholders. This training will also benefit to those who are at the start of their journey in service management.

The eLearning will be the ideal solution for those who do not have the time or budget to attend a classroom-based training.

Prerequisites

There are no prerequisites or technical background required to attend this course.

About the ITIL4 Foundation Exam

• Exam duration: 60 minutes (+15 minutes for non-native English speakers)
• Closed book format
• Number of questions: 40
• Marks: each question is worth 1 mark, there is no negative marking.
• Pass mark: 65% or higher (26 marks or above)

eLearning Delivery

You will receive a voucher to access your eLearning course and you exam. The online access and exam voucher are valid during 12 months.

For multi-users, please contact us to receive a proposal.