ITIL® 4 Managing Professional Online Master's Program Includes the key 4 ITIL Managing Professional eLearning Modules and Exam Vouchers

Course & Learning Objectives

Gain the ITIL 4 Managing Professional designation by studying the 4 specialist modules of the ITIL4 Management stream.

The ITIL® 4 Managing Professional (MP) Master's Programme is a comprehensive training solution designed to equip professionals with the essential skills and knowledge required to effectively manage IT services in today's dynamic business environment. By covering key ITIL® 4 modules such as Direct, Plan and Improve (DPI), Create, Deliver and Support (CDS), Drive Stakeholder Value (DSV) and High Velocity IT (HVIT), this programme enables participants to align IT operations with business objectives, improve service delivery and increase stakeholder satisfaction.

• Earn individual certifications for all four ITIL® 4 MP modules, demonstrating your expertise in IT service management.
• Engage in hands-on projects and case studies that reflect real-world scenarios to enhance problem-solving skills.
• Apply ITIL® 4 principles through practical scenarios that reflect real-life situations for effective implementation.

This program includes the 4 ITIL MP eLearning courses & exam vouchers

ITIL 4 Specialist: Create, Deliver and Support (CDS)

This is the ideal starting point after ITIL 4 Foundation and is perfect for those who manage the operation of IT-enabled & digital products and services. ITIL CDS will help you to:

• Know how to plan and build a service value stream to create, deliver and support services
• Have insight in the benefits and challenges of service quality and a continual improvement culture
• Be prepared to take the ITIL 4 Specialist: Create, Deliver and Support exam

ITIL Specialist: Drive Stakeholder Value (DSV)

This course is ideal for anyone who wants to gain a firm grasp of the various types of interactions between a service provider and their customers, users, suppliers and partners.

• Become familiar with the concept of the customer journey and discover ways to design and improve customer journeys
• Learn how to describe customer needs considering the internal and external factors affecting these needs
• Understand key transition, onboarding and offboarding activities
• Be prepared to take the ITIL 4 Specialist: Drive Stakeholder Value exam

ITIL 4 Specialist: High-Velocity IT

The ITIL 4 Specialist High Velocity IT module explores the ways in which digital organizations and digital operating models function in high velocity environments. Completing this course will help you:

• Explain the key concepts, objectives and terminology of High-velocity IT
• Understand the need for High-velocity IT and the digital transformation in organization, and when it is desirable and feasible
• Understand ITIL’s perspective for High-velocity IT operating models

ITIL 4 Strategist: Direct, Plan and Improve (DPI)

This course provides the practical skills necessary to create a “learning and improving” IT organization, with a strong and effective strategic direction.

The ITIL® 4 Strategist: Direct, Plan, and Improve course is designed to provide ITSM professionals with a practical and strategic method for planning and delivering continual improvement with the necessary agility. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.

• Understand the key concepts of Direct, Plan and Improve
• Know the role and importance of governance, risk and compliance (GRC) in the service value system (SVS)
• Master the principles and procedures of continuous improvement for all types of improvement

Target Audience

B2B Learning's ITIL 4 Managing Professional online training & certification programme is aimed at practitioners with significant IT Service Management experience who wish to develop their knowledge and application skills for ITIL4.

Pre-Requisites

Candidates to this program must hold the ITIL 4 Foundation certificate and must also have completed the online training course before taking any of the Specialist exams.

Candidates without the Foundation have the option to include it in this Managing Professional Program. Please refer to our ITIL4 Foundation section.

Certification Exams

You will receive 4 online exam vouchers and be able to choose your exam date and time. Exam vouchers are valid for one year. If you prefer that we spread the exam vouchers over time, we can do this. 

• Exam format: closed book, 40 multiple choice questions
• Exam duration: 90 minutes + 25% extra time for non-native English speakers
• Exam delivery: online, webcam proctored, to be completed at your home or office at a time and date to suit you.
• Exam pass mark: 70%

If you successfully complete your 4 eLearning modules (a certificate will be issued at the end of each course) and pass these 4 ITIL v4 specialist exams, you will be entitled to the ITIL4 Managing Professional designation.