Several Preliminary Questions to Pass your ITIL Test

Which topics should you prepare?

The ITIL Test generally comprise a multiple-choice questionnaire that is based on the framework basics, such as its meaning. You will therefore be asked to define the acronym ITIL and to present it in several words. They might also ask you to cite the types of companies and organisations for which the framework ITIL is valuable. They could also ask you to cite the domains the Itil is generally used for, to define the IT services and the several processes comprised in ITIL.

itil test

The questions they might ask during the examination can be based on the ITIL certifications and on their various versions. They might also ask you if ITIL addresses some questions of information security and what the differences between the various versions of ITIL are. Let’s also remind that information system managers mostly use ITIL. As a result, the questions can focus on the various processes implemented by the managers themselves.

Which questions do they generally ask during the ITIL examination?

Among the following denominations, which one is the most frequent organisation that manages the information technology development and usage?

The research informatics manager
The IT system department
The IT production department
The IT services department

The formula “best practice” characterizes a practice:

That is well-known and successful
Providing a profitable experience to subsequently be employed
Exceptionally efficient
Innovative

The structure of the IT enterprise starting from the company’s strategy is structured in the following order:

Urbanisation – Governance – Technology
Urbanisation – Technology - Governance
Governance – Urbanisation - Technology
Urbanisation – Governance - Technology

The anagram 4P means:

Person – Process – Production - Product
Person – Procedure – Production - Product
Person – Process – Production - Pilot
Person – Procedure – Production - Pilot

Supervising a service means that someone has to be able to:

Provide a real-time monitoring regarding the quality of service
Characterize the performances of a service within a given period
Evaluate the quality of service provided to a new department before putting that very service into practice
All the three answers

The capacity services are defined as the ability to:

Work in the long-term
Perfectly function in determined conditions
Respond to demands in determined conditions
Reach a high level of performance

A provided service which does not provide all the resources is said to be:

Nominal
Degraded
Contractual
Partial

What is the main goal of the requests management?

Being in charge of the users’ requests regarding the service
Ensuring that all the requests linked to the IT organisation are answered
Managing the change requests
Providing performance for all the levels of service

Among the following propositions, which one does not represent a goal regarding the exploitation in service development?

Ensuring that the provided services correspond to specific needs
Delivering and supporting the IT services
Managing the used technology in order to provide services
Monitoring the digital performance and providing performance measurement

What is the goal of the audits and configuration management?

Managing a company’s financial audits
Providing a logic model of the IT infrastructure, the relationships between the IT services and the various components necessary to provide the services
Establishing the service model in order to legitimize the implementation of ITIL
Installing ITIL within the organisation

What does the V-model represent?

A strategy to pass all the projects of the service management
The path to follow in order to provide and support the services in order to use the effective resources
The levels of configuration to cultivate a service attitude
The trade perspective as it is perceived by the client and the service users